Frequently Asked Questions
If unanswered questions are holding you back from kicking off your self storage journey, you’re in luck! Glacier West Self Storage has assembled all the answers to your most pressing concerns. See below for our most frequently asked questions, broken down into sections referring to renting, features, moving, and payment.
Renting Self Storage
What unit sizes do you have?
We offer a wide range of storage unit sizes, from small storage lockers to large oversized storage units. Outdoor vehicle parking provides storage spaces of various sizes. Our unit size guide can help you find the best unit for you.
Does Glacier West Self Storage offer heated or climate-controlled storage?
Yes! We provide heated storage and climate-controlled storage units at select locations. These units help preserve the longevity of your belongings. Reach out to a Glacier West Self Storage location near you to learn more about the availability of these units.
Although all your belongings can ultimately benefit from heated or climate control storage, the following commonly stored items are more temperature-sensitive than others and could benefit from being stored in these specially designed units.
- Documents, files, and photos
- Wooden furniture
- Electronics and appliances
- Musical instruments
- Sensitive materials and fabrics, such as leather and lace
Do you have storage for RVs, boats, or cars?
Yes! We proudly offer a variety of vehicle storage options, indoor and outdoor, at several of our facilities. Check out our list of locations for more on the availability of vehicle storage at your local Glacier West.
What are your storage unit rates?
Depending on the unit size and location, our prices may vary. For the most up-to-date rates of our units, contact us.
How can I move into my storage unit?
You won’t need a reservation to rent a storage space here at Glacier West Self Storage. That being said, a reservation ensures you can secure the exact space you need. If you spot a deal or low price for a particular space, you must reserve that space at that time to lock in that price. After reserving, you can complete the rental online, by phone, or in person.
Can I sign a lease with or on behalf of another person?
While we can make exceptions for legal guardians or authorized business agents, we maintain that only the tenant named on the lease can sign.
What should I bring with me to rent my unit?
Come to Glacier West Self Storage prepared with:
- Government-issued photo ID
- Current address
- Phone number
- Form of payment
We accept major credit cards, checks, and money orders. Our facilities do not accept cash.
What is the difference between indoor and drive-up storage?
At Glacier West Self Storage, we offer indoor and drive-up storage, each with different advantages depending on how you plan to use it.
Indoor storage refers to units inside a building. These spaces provide more protection against the elements than drive-up spaces as they’re fully covered inside a structure.
Drive-up storage spaces are located along the exterior of the building, so you can drive right up to them. These spaces allow you to quickly unload and load your vehicle, making loading in and out of your storage unit a breeze. These are convenient if you plan on storing belongings that would be difficult to carry in and out of a building, especially when those buildings have multiple floors.
Can I change my unit size after moving in?
Yes! Deciding on the right unit size can be challenging without being physically present. We provide a size guide to give you a rough estimate of what unit would be best for you, and our friendly storage experts are available to help you decide. However, if you change your mind, we will be glad to work with you to find another on-site unit that fits your situation.
Facility Access and Features
When are your access hours?
Access and office hours vary by location. Please check with your nearest facility for the most accurate information. During office hours, our storage experts are ready to assist you with any questions you may have and with renting a space.
Contact us for information regarding potential holiday closures at your location.
Do I need to provide my lock?
Yes, you must provide a lock to secure your storage space. We offer our preferred locks for sale on-site if you do not have a lock.
What items am I not allowed to store?
There are several items you cannot store at Glacier West Self Storage.
- Combustible materials, including fireworks, fuel tanks, fertilizer, paint thinner, etc.
- Living plants and animals, including yourself
- Food, including canned foods, perishable foods, dry foods, and pet food
- Illicit drugs and drug paraphernalia
- Illegal items, including prohibited weapons and stolen property
Contact us if you have any questions or concerns about storing specific items.
Storage Unit Moving Process
Do you provide packing supplies?
Yes! At most of our facilities, we offer packing and moving supplies for purchase on-site to give you a seamless move-in process, including boxes, tape, bubble wrapping, and more.
Do you offer truck rentals?
Yes, we provide truck rental services at many of our facilities as a convenient bonus to your moving process. Contact us to learn more.
Do you offer resources for how to move into storage units?
Aside from our storing and packing tips and first-time storage user guide, our facility team members are happy to offer advice and additional resources for a seamless move-in process. We advise placing large, heavy items toward the back of your unit and stacking smaller, lighter items on top. Place items you think you’ll be accessing frequently near the front of your unit. Be sure to give yourself a path to quickly maneuver through your storage unit.
Payment, Leases, and Insurance
Do I need to sign a long-term lease?
At Glacier West Self Storage, you will never need to sign a long-term leasing agreement. All our storage units are rented month-to-month to give you flexibility should your storage needs shift on a dime. Rent is due on the first day of each month.
Do you have autopay?
Yes! If you choose to enroll in autopay, we will automatically withdraw your monthly payment from your card or bank account. Enrolling in autopay is easy using our online customer portal. If you need assistance, simply contact one of our facilities.
What payment forms do you accept?
Glacier West Self Storage accepts all major credit cards, including VISA, American Express, Discover, and Mastercard. You can also pay with a check or money order. Our offices do not accept cash payments.
Do you provide insurance?
Glacier West Self Storage makes it easy to cover your belongings with the appropriate level of insurance. When renting a unit, you have the opportunity to select the insurance coverage you need, from our partner insurance provider. Glacier West Self Storage requires insurance on all leased storage units.
If you do not wish to use our partner insurance provider, you may be able to utilize your homeowner or renter insurance. Check with your homeowner and renter insurance to see if your provider covers stored items. Speak with our storage experts to find out what documentation is required.
Do you have any questions that still need to be answered? Contact Glacier West Self Storage today!